Videos
Below you will find 4 Video Case Studies of individuals who have used our Employee Assistance Programme. In addition you can view our launch video which explains how our Employee Assistance Programme works and how it could help you.
Additionally, below are 3 cases which typify the calls we receive and the way in which we provide help. These examples are illustrative and do not relate to any single individual - they reflect the way the service was used.
Andrew
Andrew was finding it difficult to remain focused at work because his home life was becoming increasingly difficult. His wife had left him and taken the children with her and was refusing him access. She was insisting that he should pay the rental on her new flat, yet he could barely afford his mortgage without her contribution. He needed legal help in identifying his access rights as a father, he needed financial advice in identifying ways in which he could manage his overwhelming money problems and he needed emotional support to cope with the end of his marriage. By accessing the Employee Assistance programme, he was helped in all these areas; he attended six Counselling sessions in which he worked through some of his feelings about his relationship and he was also supported on the phone by our debt management service who helped him restructure his mortgage payments in the short term. Following legal information we provided, he was able to assert his access rights to his children and had these formalised in a court order.
Emily
Emily had been adopted as a child. Out of the blue, she received an email from her natural father, who lived in South America, and was overwhelmed with her feelings about this. She rang the helpline a number of times over the next few weeks, just to talk through her options and emotions. Eventually, she decided to go to Bolivia to meet him. We talked her through how she might cope with the meeting, and we also provided her with all the latest travel advice including information about innoculations she should have before flying out. She rang us on her return to say it had been an emotional visit but that our advice and support had helped her deal with everything that happened; she had found the health tips particularly helpful because she managed to avoid the hazards posed by ice cubes, swimming in fresh water and exposing too much skin to the local insect population! She wasn't sure if she would maintain contact, but she was delighted she had made the trip.
Paula
Paula was finding it difficult to adjust to changes in the workplace. Her employer had recently merged two teams into one, and some of the people who had joined her section were people she had always disliked. Her 'happy little team' had become a 'Business Unit' and she felt the focus had shifted towards productivity and profitability rather than togetherness. She was offered face-to-face Counselling and found this very helpful in developing an understanding of why she felt so hostile to her new team members and in exploring some helpful strategies for dealing with her feelings. Whilst protecting her confidentiality, we were able to approach her employer and discuss the general unease that Organisational Change can produce, and we provided a booklet for every member of staff to help them manage Change.