Return of Investment

Right Corecare has extensive experience across all business sectors. This experience has allowed us to give an indication of some of the financial benefits of introducing an EAP. By continually monitoring the users of our counselling service we have been able to measure the impact of successful counselling intervention. Every individual that accesses our counselling service is asked to give confidential feed-back to help us evaluate the ROI. We include 3 specific questions regarding performance and well-being. These 3 questions and the results (across all customers) are listed below.

Has the problem affected your performance at work?

Responses: Yes - 65% No - 35%

Would you have taken time off work to deal with your concerns if counselling was not available?

Responses: Yes - 77% No - 23%

Has your performance improved at work as a result of the counselling service?

Responses: Yes - 86% No - 14%

We can then use this information in conjunction with the CIPD Cost of Sickness Absence statistics to determine how much stress related sickness can cost an organisation (below is an illustration).

• 1,000 employees
• Average of 3% take-up of counselling =  30 employees
• 77% would have taken time off work =  23 employees
• 23 x 599 (the CIPD Employee Absence Cost - Average across all sectors) = £13,777

Based on the above calculations, sickness absence related to stress costs this organisation £13,777 per year.