Information Helpline

The Right Corecare Information Helpline is available 24 hours a day, 365 days a year. There are 2 separate contact numbers for specific issues.

• Counselling, Advice & Information
• Legal, Financial & Tax Advice

Employees can be supported in a wide variety of areas including:

• Emotional/Stress
• Relationships/Family
• Legal
• Debt/Financial & Tax
• Childcare
• Work/Career
• Health & Well-being
• Lifestyle

Calls are answered by trained, qualified telephone counsellors who meet the following criteria:

• Governance by a recognised code of practice (either BPS or BACP)
• Recognised accredited counselling qualification
• At least three years' experience in an appropriate caring profession
• Special aptitude for and training in providing telephone support
• Training by specialist agencies (e.g. CRUSE, Samaritans)
• Aptitude for and training in research and information services

They have immediate access to:

• A database containing details of over 600 self-help groups
• National Association of Citizens Advice Bureaux (NACAB) database
• A library resource containing printed and on-line information
• A wide range of constantly updated fact-sheets

Employees also have access to legal and financial experts:

• The Legal Team are all qualified legal practitioners recruited from the legal profession
• Financial Advisors are predominantly banking or accounting professionals who can advise on debt, mortgages, insurance